bvandeusenandClaude Opus 5.5
2a561210c3
A ticket records a known problem: title, area, hosts, subject, description, links to alert rules and anomalies, and a log of comments, edits, resolving and reopening. Opening, resolving (with the resolution as the note) and reopening go on the timeline; every step is audited, and the audit rows stay off the timeline. An alert or anomaly an open ticket covers (by link, by subject, or a host-wide ticket on the host itself) shows a Known issue badge, and offers "Open a ticket" prefilled from its rule or anomaly when none does. Hosts, monitors and containers get a Known issues card. MCP: list_tickets, get_ticket (viewer); open_ticket, update_ticket, comment_ticket, resolve_ticket, reopen_ticket (operator). list_alerts and list_anomalies carry known_issue; get_overview, get_host, get_monitor and get_container carry open_tickets. Also update_change and delete_change for changes recorded by hand (author or admin). Tickets are left out of backups, like the timeline (2026-10-15 ruling). Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
76 lines
4.5 KiB
HTML
76 lines
4.5 KiB
HTML
{# alerts/_active.html — the Alerts page's verdict and Active section, polled
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on their own (#5315): one line that says what is firing, how many rules
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there are and where their notifications go; then the alerts themselves,
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firing first, then no data, then acknowledged, then pending
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(alert_svc.active_rows). An acknowledged alert says how long it has been
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breaching, and apart from that who acknowledged it and when. One an open
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ticket covers is a known issue, linked to it; the rest offer a ticket. #}
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{% from "_macros.html" import status_badge %}
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{% set can_edit = session.user_role in ('operator', 'admin') %}
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{% set words = {"firing": "firing", "no_data": "silent", "acknowledged": "acknowledged", "pending": "pending"} %}
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<p class="page-verdict">
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{%- set firing = active|selectattr("label", "equalto", "firing")|list|length %}
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{%- if firing %}<strong class="tone-crit">{{ firing }} firing</strong>
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{%- elif active %}<strong class="tone-warn">Nothing is firing</strong>
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{%- else %}<strong class="tone-ok">Nothing is firing</strong>{% endif %}
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{%- for key in ("no_data", "acknowledged", "pending") %}
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{%- set n = active|selectattr("label", "equalto", key)|list|length %}
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{%- if n %} · <span class="tone-warn">{{ n }} {{ words[key] }}</span>{% endif %}
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{%- endfor %}
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{%- if rules_total %} · {{ rules_total }} rule{{ "s" if rules_total != 1 }}{% if rules_off %}, {{ rules_off }} off{% endif %}{% endif %}
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{%- if notify %} · notifies {{ notify|join(" and ") }}
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{%- else %} · <span class="tone-warn" title="No email server with recipients and no webhook URL is set, so an alert that fires tells no one">notifies nobody yet</span>
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{%- if session.user_role == 'admin' %} — <a href="/settings/notifications/">set up email or a webhook</a>{% endif %}{% endif %}
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</p>
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{% if active %}
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<h2 class="section-title" style="margin-bottom:1rem;">Active</h2>
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<div class="card-flush" style="margin-bottom:2rem;">
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<table class="table">
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<thead>
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<tr>
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<th>State</th>
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<th>What is wrong</th>
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<th>Rule</th>
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<th></th>
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</tr>
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</thead>
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<tbody>
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{% for row in active %}
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<tr>
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<td>
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{{ status_badge(row.label, title=("No sample since " ~ (row.state.last_sample_at.strftime('%Y-%m-%d %H:%M UTC') if row.state.last_sample_at else 'the rule started watching')) if row.label == 'no_data' else none) }}
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{% if row.state.no_data_since and row.label != 'no_data' %}
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{{ status_badge('no_data', title="Silent since " ~ row.state.no_data_since.strftime('%Y-%m-%d %H:%M UTC')) }}
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{% endif %}
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</td>
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<td>
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{{- row.says.lead -}}
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{%- if row.url %}<a href="{{ row.url }}">{{ row.says.resource }}</a>{% else %}<strong>{{ row.says.resource }}</strong>{% endif -%}
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{{- row.says.tail -}}
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{%- if row.tickets %}
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<div class="field-hint" style="margin-top:0.15rem;">{{ status_badge("known_issue") }}
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{% for t in row.tickets %}<a href="/tickets/{{ t.id }}">#{{ t.id }} {{ t.title }}</a>{{ ", " if not loop.last }}{% endfor %}</div>
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{%- endif %}
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{%- if row.label == 'acknowledged' and row.state.acknowledged_at %}
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<div class="field-hint" style="margin-top:0.15rem;">Acknowledged{% if row.acked_by %} by {{ row.acked_by }}{% endif %} {{ row.state.acknowledged_at|ago }}</div>
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{%- endif %}
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</td>
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<td style="color:var(--text-muted);"><a href="/alerts/history?rule={{ row.rule.id }}">{{ row.rule.name }}</a></td>
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<td class="td-actions">
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{% if can_edit and row.state.state.value == 'firing' %}
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<form method="post" action="/alerts/{{ row.rule.id }}/acknowledge" style="display:inline;">{{ csrf_field() }}
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<button type="submit" class="btn btn-sm btn-warn">Acknowledge</button>
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</form>
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{% endif %}
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{% if can_edit and not row.tickets %}
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<a class="btn btn-sm btn-ghost" href="/tickets/new?rule={{ row.rule.id|urlencode }}&back=/alerts/"
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title="A known problem that will take a while: keep its notes and its fix in one place">Open a ticket</a>
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{% endif %}
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</td>
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</tr>
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{% endfor %}
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</tbody>
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</table>
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</div>
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{% endif %}
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