bvandeusenandClaude Opus 5.5
2a561210c3
A ticket records a known problem: title, area, hosts, subject, description, links to alert rules and anomalies, and a log of comments, edits, resolving and reopening. Opening, resolving (with the resolution as the note) and reopening go on the timeline; every step is audited, and the audit rows stay off the timeline. An alert or anomaly an open ticket covers (by link, by subject, or a host-wide ticket on the host itself) shows a Known issue badge, and offers "Open a ticket" prefilled from its rule or anomaly when none does. Hosts, monitors and containers get a Known issues card. MCP: list_tickets, get_ticket (viewer); open_ticket, update_ticket, comment_ticket, resolve_ticket, reopen_ticket (operator). list_alerts and list_anomalies carry known_issue; get_overview, get_host, get_monitor and get_container carry open_tickets. Also update_change and delete_change for changes recorded by hand (author or admin). Tickets are left out of backups, like the timeline (2026-10-15 ruling). Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
63 lines
2.7 KiB
Python
63 lines
2.7 KiB
Python
"""Tickets: known problems, their links to alert rules and anomalies, and their log.
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Revision ID: 0048_tickets
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Revises: 0047_timeline
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Create Date: 2026-10-25
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"""
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from typing import Sequence, Union
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from alembic import op
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import sqlalchemy as sa
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from sqlalchemy.dialects.postgresql import ARRAY
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revision: str = "0048_tickets"
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down_revision: Union[str, None] = "0047_timeline"
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branch_labels: Union[str, Sequence[str], None] = None
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depends_on: Union[str, Sequence[str], None] = None
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def upgrade() -> None:
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op.create_table(
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"tickets",
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sa.Column("id", sa.Integer, primary_key=True, autoincrement=True),
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sa.Column("title", sa.String(200), nullable=False),
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sa.Column("body", sa.Text, nullable=True),
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sa.Column("area", sa.String(32), nullable=False),
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sa.Column("hosts", ARRAY(sa.String(128)), nullable=False, server_default="{}"),
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sa.Column("subject", sa.String(255), nullable=True),
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sa.Column("status", sa.String(16), nullable=False, server_default="open"),
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sa.Column("opened_at", sa.DateTime(timezone=True), nullable=False),
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sa.Column("opened_by", sa.String(64), nullable=False),
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sa.Column("opened_by_id", sa.String(36), nullable=True),
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sa.Column("resolved_at", sa.DateTime(timezone=True), nullable=True),
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sa.Column("resolved_by", sa.String(64), nullable=True),
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sa.Column("resolution", sa.Text, nullable=True),
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sa.Column("updated_at", sa.DateTime(timezone=True), nullable=False),
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)
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op.create_index("ix_tickets_status", "tickets", ["status", "updated_at"])
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op.create_index("ix_tickets_hosts", "tickets", ["hosts"], postgresql_using="gin")
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op.create_table(
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"ticket_links",
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sa.Column("ticket_id", sa.Integer, sa.ForeignKey("tickets.id", ondelete="CASCADE"),
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primary_key=True),
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sa.Column("ref_type", sa.String(32), primary_key=True),
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sa.Column("ref_id", sa.String(64), primary_key=True),
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)
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op.create_index("ix_ticket_links_ref", "ticket_links", ["ref_type", "ref_id"])
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op.create_table(
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"ticket_notes",
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sa.Column("id", sa.String(36), primary_key=True),
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sa.Column("ticket_id", sa.Integer, sa.ForeignKey("tickets.id", ondelete="CASCADE"),
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nullable=False),
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sa.Column("at", sa.DateTime(timezone=True), nullable=False),
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sa.Column("kind", sa.String(16), nullable=False),
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sa.Column("actor", sa.String(64), nullable=False),
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sa.Column("body", sa.Text, nullable=True),
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)
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op.create_index("ix_ticket_notes_ticket", "ticket_notes", ["ticket_id", "at"])
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def downgrade() -> None:
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op.drop_table("ticket_notes")
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op.drop_table("ticket_links")
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op.drop_table("tickets")
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