# When a record doesn't reach the moment it should

Part of the using-scribe skill. Read it when a rule should have governed a
moment and never arrived, when one arrives on every turn and never applies,
or before touching a retrieval floor.

Retrieval misjudging is ordinary, and it is fixable — but only by whoever
notices. **Either direction counts:** a rule that should have governed a moment
and never arrived, and a rule that arrives on every turn and never applies. So
does **either noticer**: the operator saying *"that should have fired"*, and you
noticing it yourself — you reached for a rule nobody offered you, or you were
handed the same rule five times and set it aside five times.

**First ask whether it missed a WHEN or a WHAT.** A rule about a point in the
work — it governs delivering, finishing, verifying, reporting, whatever the
work is about — is not a trigger to reword: no wording resembles every piece
of work that reaches that point. Mount it on the moment instead
(`update_rule(moments=[...])`, from `list_moments`); a mount is a lookup, and
it arrives every time the moment happens. When it is already mounted and still
did not arrive, the action did not reach the moment on this install — offer
`map_action` for that action. The reverse — a mounted rule arriving where it
does not apply — is a mount or a mapping that is wrong: take the moment off
the rule, or `unmap_action` the action that reached it. Each of these
changes what the operator's sessions receive, so offer it in one line and make
it on their yes. The skill's moments
reference has the detail. A rule about a subject missed its WHAT, and the rest of this page is
for that.

**Take it to the record first and the dial second.** A rule's `when_to_apply`
IS the text its similarity score is computed against, so when a rule misses a
moment it governs, the overwhelmingly likely cause is that its trigger does not
describe that moment in the words a session actually produces. Rewording one
trigger changes one rule's reach. Moving a floor changes what every record on
that surface does, and a floor cannot tell a badly-worded trigger from a
genuinely distant record — so one lowered to rescue a single rule admits
everything else that was sitting in the same band.

1. **Read the refused records.** `retrieval_telemetry(days=N,
   near_miss_samples=5)` names by id what each surface refused and by how much.
   Open them with `get_rule` / `get_note`. This is the step that carries the
   answer: the statistic says a record was close, and only the record says
   whether it was *right*.
2. **Fix the trigger.** `update_rule(when_to_apply=...)`, written as the
   symptom — what the session was doing or saying at the moment it needed this
   rule — not the situation the rule belongs to. Then check that it worked:
   `what_might_apply("the moment, in the operator's own words")` and read where
   the rule now ranks. The change is measurable, so measure it, and say the
   before and after when you report it.
3. **Then consider the dial.** `retrieval_surfaces` shows what is in force per
   arm and whether the number is still calibrated; `tune_retrieval` moves it.
   `reason` is required and has to say what you read, because it is what lets
   the operator disagree with a number they did not choose.

   **A budget is judged by what sits past it, and an open rate cannot judge
   it.** Every menu line carries its matched passage, so a record left
   unopened may have been unrelated, enough as shown, or already in context.
   `menus_to_review` re-runs a sample of logged menus to a depth past the
   budget; judge each line from what is shown with `judge_menu`, then read
   `retrieval_telemetry`'s `judged` block. If the lines past the cut are
   mostly `on_point`, the budget is costing hits; mostly `unrelated`, it is
   doing its job.

Reaching for `tune_retrieval` before opening a single record is the wrong move,
and it is the one that feels efficient. Worked example, measured on this
install: a rule granting a routine push scored 0.6515 and ranked 5th for the
moment it governed, behind three rules that *restrained* the same act. Every
percentile said "lower the floor" — and lowering it would have delivered those
three restraints and still not the rule. Rewriting the trigger to lead with the
symptom moved the same rule to 1st at 0.7130, ahead of all three. Only then was
the floor worth touching.